PRIVACY POLICY
Privacy Policy
At Inloops Innovations (“Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal information collected on our website. By accessing or using our website, registering for the Website, and providing your personal information, you agree to the terms and conditions of this Privacy Policy.
1. Our Services
Inloops Innovations Services
Inloops Innovations’ suite of social media management and social care tools is accessible via our websites and mobile applications. These tools allow you to combine all your social media accounts for easy access and management through a single online platform. Through this platform, you can manage your social media, marketing, and advertising campaigns, engage with your audiences, schedule and publish messages, manage customer care communications, and analyze the results of these activities.
Social Networks
Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, LinkedIn, and TikTok (collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you must comply with their privacy policies and terms. We recommend carefully reviewing their privacy policies and terms, as Inloops Innovations is not responsible for Social Networks.
Your Privacy Obligations
We rely on you to comply with applicable privacy laws when collecting, using, or disclosing information about individuals through the Services, including obtaining any necessary consents and providing any necessary notices. If we receive any questions or complaints regarding your use of the Services, we will direct the request to you for further assistance.
Business Purposes
Our Services are not intended for use by children and should only be accessed by individuals at least 18 years old and are using the Services for business purposes.
2. What information do we collect?
We collect information about you as reasonably necessary for the following activities:
Using our Services
We may collect the following information when you use our Services:
Account information:
Your contact and profile information, including your name, email address, organization name, and address; your preferences such as language, time zone, and the types of communications you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you use a social login service like Facebook Login to create or access your account.
Billing and other payment information (if you sign up for a paid service), including payment method details such as credit card number.
The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.
Content:
Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image.
Your messages, posts, comments, images, and other material you curate on and upload to the Services, as well as information collected from the social networks you choose to connect to and display on our Services.
Social media content and other user-generated content (for example, posts, comments, pages, profiles, likes, and feeds).
Messaging content that individuals choose to share (for example, social media messages, in-app messages).
Social media and messaging metadata (for example, number of social media followers, number of posts, number of tweets).
Content that you may send and receive through Social Networks and other messaging services, such as SMS, may contain personal information of third parties.
Logs, usage, and support data
Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.
Usage data and analytics may include the frequency of logins and the different types of activity users undertake.
General location information such as IP address and the region in which you are located when logging in and using the Services.
Customer support questions, issues, and general feedback that you choose to provide.
Surveys, events, marketing, and other activities
Surveys, contests, and events (such as webinars and in-person events) for those we host or are affiliated with:
Contact information includes your name, email address, telephone number, organization name, and address.
Participation, attendance, feedback, and opinions.
General information about the organization you choose to provide includes annual company revenue, number of employees, and industry. We may also use service providers to obtain additional business-related information about your organization, such as the legal name, size, and publicly available revenue.
Other interactions
Social media: Your messages, posts, and other interactions with our brand and social media accounts.
Email interactions and analytics: Information on how you engage with our emails, such as email open and click rates, whether a link is clicked, which web pages are visited after opening the email, the type of browser and email clients you use, and general location information.
Teleconference, videoconference, and other meetings: Your preferences, feedback, opinions, and business needs; and recordings of these sessions if you agree.
Accessing resources on our website: Your name and contact information, and engagement analytics such as the type and frequency of resources accessed, viewed, and downloaded.
Browsing our websites
When you browse our websites, we collect information about you as described below, some of which is collected automatically:
When you use automated chat functionality to make an inquiry or provide feedback, we may collect information about you such as your name and email address, your specific feedback or request, and information related to your use of our Services.
Inloops Innovations and our authorized service providers use cookies and similar tracking technologies on our websites and services.
Website usage data including engagement rate, the address of the previous web page that directed you to our website, browser type, session experience and replay, and mouse movements.
3. How do we use your information?
We use your information for the purposes described below:
Providing and securing our Services
Communicating with you regarding your account and the Services
Managing performance, security, usability, and improvements
Analyzing usage data, support queries, feedback, and survey responses
Providing aggregated user analytics and measurement reports
Using content to deliver the Services
Sending service-related updates and communications
4. What are your rights regarding the information about you?
You may access, update, or correct most of your account information by logging in to your account.
If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email our privacy team. Certain information may need to be retained for account, legal, payment, dispute resolution, or enforcement purposes.
You may revoke access to connected Social Networks at any time.
For marketing communications, you may opt out by clicking the unsubscribe link in any marketing email. Operational emails will still be sent.
5. Who has access to your information?
Inloops Innovations does not rent or sell your information. We restrict access to authorized employees, contractors, service providers, resellers, and partners as required to perform services under confidentiality obligations.
We may disclose information if legally required or when necessary for security, fraud prevention, platform abuse, or legal rights protection.
6. International data transfers
Our Services are managed by Inloops Innovations headquarters in India. Information may be transferred internationally where required to operate the Services, host data, or meet legal or contractual requirements, consistent with applicable data protection laws.
7. How do we safeguard your information?
Inloops Innovations uses industry-standard security practices, access controls, confidentiality obligations, encryption where appropriate, secure hosting, and certified payment handling by designated providers.
8. How long do we retain your information?
Content retrieved from Social Networks is generally not stored permanently. Draft or scheduled content may be stored for platform use. Aggregated analytics data may be retained for product improvement.
We retain personal information only as required to provide services, meet legal obligations, resolve disputes, or enforce agreements. Once no longer needed, information will be securely deleted or anonymized.
9. Inloops Innovations’ roles under GDPR and UK data protection laws
Inloops Innovations may act as a data controller or processor depending on how personal data is collected and processed. Lawful bases include consent, contract necessity, legitimate interest, legal obligation, or vital interest. A data processing addendum is available upon request.
10. Your California Privacy Rights
If you are covered under California Privacy Laws, you may request access, correction, deletion, portability, or non-discriminatory treatment. Inloops Innovations does not sell personal information.
11. Changes to this Privacy Policy
We may change this privacy policy at any time to reflect updates to our Services, applicable laws, or other requirements. Material changes will be communicated via website or service notices.